Workplace as a Service
WPaaS

• HP Proactive Management
• HP Proactive security management
• CITRIX MDM/MAM
• CITRIX CVAD (VDI)

YES, except those related to EMS (Microsoft), which should be provided by the customer.

Proactive Management is a cloud-based endpoint device management service that offers flexibility and scalability for customers who are burdened by the ever-increasing demands on their organizations’ technology. HP Proactive Management uses automation and AI to make IT professionals’ lives easier by helping them deliver a better employee experience, while optimizing the cost and complexity of end-user device management. Key benefits are:

• Proactively mitigate issues before they affect users. The HP TechPulse analytics dashboard displays hardware inventory and incidents, reports system health, and provides proactive incident notifications.
• Identify issues before they happen. Insightful analytics identify systems at risk for disk, battery, or fullsystem thermal failure so action can be taken before a problem occurs.
• Monitor security compliance. Service experts monitor security compliance to help you identify and address devices that are non-compliant with encryption, firewall, and antivirus policies.
• Open up time in your day. Service experts can offload application deployment of curated catalogs of applications to multi-OS devices.
• Help with maintaining app policies. Service experts implement your whitelisting and blacklisting policies to control which iOS, MacOS, Android, Windows, and Chrome apps are enabled.
• Focus on what matters most to your employees. An experienced service professional does the monitoring and proactive management of your multi-OS devices, yielding more time for IT to focus on key priorities by offloading the management of policy settings, OS updates, and application updates.

Proactive Security Management is a cloud-based endpoint device management service that offers flexibility and scalability for customers who are burdened by the ever-increasing demands on their organizations’ technology. HP Proactive Management uses automation and AI to make IT professionals’ lives easier by helping them deliver a better employee experience, while optimizing the cost and complexity of end-user device management. Key benefits are:

• Proactively mitigate issues before they affect users. The HP TechPulse analytics dashboard displays hardware inventory and incidents, reports system health, and provides proactive incident notifications.
• Identify issues before they happen. Insightful analytics identify systems at risk for disk, battery, or fullsystem thermal failure so action can be taken before a problem occurs.
• Monitor security compliance. Service experts monitor security compliance to help you identify and address devices that are non-compliant with encryption, firewall, and antivirus policies.
• Open up time in your day. Service experts can offload application deployment of curated catalogs of applications to multi-OS devices.
• Help with maintaining app policies. Service experts implement your whitelisting and blacklisting policies to control which iOS, MacOS, Android, Windows, and Chrome apps are enabled.
• Focus on what matters most to your employees. An experienced service professional does the monitoring and proactive management of your multi-OS devices, yielding more time for IT to focus on key priorities by offloading the management of policy settings, OS updates, and application updates.

Proactive Management delivers multi-OS insights and services that help IT offload some of the arduous tasks of endpoint management at scale, and to focus on driving improvements in the employee experience.

WPaaS has three plans to choose from: Standard, Enhanced or Premium. WPaaS makes it easy to select a plan and tailor it to a customer’s needs. For specific services not addressed in a plan, there is a ‘custom’ agreement option.

In addition any plan allows customers to add on Hardware as a Service, which provide a broad portfolio of solutions to meet the needs of IT managers and users, from planning and design to configuration and deployment, to workforce support, and secure eco friendly device refreshes.

Pricing is based on the service plan selected and may be either a contractual or transactional arrangement.

WPaaS plans are designed to be simple. When choosing a plan, consider a few factors:

• Do you already have a self-managed, unified endpoint management solution for security policy setting and enforcement as well as device and application management but want to take advantage of HP Proactive Management analytics and reports? The Standard plan may be the place to start.
• Do you want to offload day-to-day device security and management tasks to HP Service Experts, so your IT team can focus on other priorities? Consider the Enhanced or Premium plan.
• Do you a need a higher level of service with more sophisticated device security and application management functionality? Consider the Premium plan.

The General Data Protection Regulation (GDPR) is an EU-wide regulation for the protection of European citizens’ data that came into force in 2018 and provided rules relating to the protection of and processing of personal data. Rules relating to the free movement of personal data can be found at https://gdpr-info.eu/art-1- gdpr/. Currently there is no certification or license required or available for GDPR.

HP has a long-standing history of industry leadership in privacy and data protection. Together with our robust portfolio of products and services, we can support our customers’ and partners’ efforts in protecting personal data. With respect to the HP DaaS Proactive Management service, HP acts as a Data Processor. Please refer to the Data Processor section on HP Privacy Central. As a global company, it is possible that any information you provide may be transferred to or accessed by HP entities worldwide in accordance with the HP Privacy Statement and on the basis of the International Privacy Programs listed in the International Data Transfers section. The HP DaaS Proactive Management service is certified by the International Standards Organiztion (ISO), a third party, and has received ISO 27001:2013 certification. ISO provides a framework that is used to enable companies to achieve GDPR compliance. For more information about data protection, please refer to the Data Management FAQ.